SwagVault User Reviews

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SwagVault is a leading provider of services tailored to the needs of MMORPG players who want to maximize their online gaming experience. Whether you are looking for game items, currency farming, or power leveling, SwagVault provide these services at competitive prices while maintaining the highest of standards. SwagVault strives to offer the fastest and most reliable service on the web for all your gaming needs. Feel free to contact us 24 hours a day, live chat and email. Our Customer service reps are standing by, waiting to help enhance your gaming experience!†

Parent Company: ShenHua Innovative Tech
Location: Beijing, China
Live Support: Yes - LivePerson 24/7
Email: service@swagvault.com
Phone: +1-703-636-6288 (US)
Supported Languages: English, French, German, Spanish, Italian, Swedish
Payment Options: PayPal, Credit Card, Western Union, Money Order, Cash (USD Only)

Overall Rating: 2 2
   
Delivery Time: 2 2
Customer Service: 2 2
Overall Satisfaction: 2.1 2.1
   
This provider has been rated by 5 users.

Reviewed by Plo083 for CD-Key & Time Cards 12/02/2012 18:41:22
Delivery Time
0.5
Customer Service
0.5
Overall Satisfaction
0.5
I had bought Everquest game cards from them before. The only real incident was when they called me at like 3am to verify my order.

I changed games and now play Rift. I placed an order and it wasn't there two days later so I go to the live customer service. I explain to ''Ann'' that I want my Rift game time card and she gets all my info VERY SLOWLY. She would sometimes afk for 4-5 minutes and not tell me. She eventually tells me ''I have to go afk now please find another agent to help you''. I COMPLETELY restart over with ''David'' who is also super slow in between his replies. He told me ''Dude don't worry about it''. I responded I am worried it's been two days when the service usually is fast. According to him, it would be a few more hours at most. The next day it's still not there. I get David again and he tells me that it will be a couple more hours at most. I tell him that he's already told me that YESTERDAY then David got really ''Please one last time please please last time...''So I say ''Ok 5 more hours but that's it.'' My card is not there the next day so I get Ann again. She trying to tell me a few more hours. I told her no. She's trying to sell me another product. I say I want my money back. She tries some more then I say either you give me my money or I go to Paypal and start a dispute. I got my money back thankfully. These guys are horrible. Who calls their customers ''Dude and bro'' or goes AFK while with a client? I don't care if its your break time. You wait until you're done then you take your break. They will have no more business from me.

Reviewed by VioletRDean for World of Warcraft US > Currency 11/11/2011 19:01:36
Delivery Time
1
Customer Service
1
Overall Satisfaction
1
I contact their Cust Support and ask if they have stocks in not so populated server (which I prefer, not to say) and answer me that yes they have and give me a VIP link and a promise to have my gold in 15mins but 3 hours later still no gold in my mailbox nor whisper to meet me up and trade my gold. And when I got back to cust support for my complaint, no one answer me!

Terrible service, I should stick in my instinct and trust reviews that I read from http://bestwowgoldsitereviews.com/swagvault-review/.

If you plan to buy from this site, think twice and read first review from http://bestwowgoldsitereviews.com/swagvault-review/.

Reviewed by soulmisfit for World of Warcraft US > Currency 18/09/2011 08:24:01
Delivery Time
4.5
Customer Service
4.5
Overall Satisfaction
4.5
I have order gold from them several times and within a few minutes of my order they are on the game contacting me to fulfill my order. Excellent customer service as well!

Reviewed by James09 for World of Warcraft US > Currency 30/08/2011 15:09:56
Delivery Time
0.5
Customer Service
0.5
Overall Satisfaction
0.5
Swag vault are complete scammers. I recommend checking out another provider on MMOShift before buying gold from them, like bankofwow, gameusd or offgamers.

Reviewed by harley1359 for EVE Online > Currency 19/01/2011 23:54:24
Delivery Time
3.5
Customer Service
3.5
Overall Satisfaction
4
works great no prob

† Information extracted from vendor's website.

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